Eastland Trailer Parts Store Returns Policy
You can return your items to an Eastland Trailer Parts Store within 14 calendar days of receiving your order. You need to bring a government-issued photo ID and confirmation of the web order number with your items.
Standard Return Policy
Returns are subject to terms and conditions. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
Online returns process
You can initiate a return online once your item(s) have been shipped and invoiced.
- Go to eastlandtrailerparts.com.au
- Go go contacts page and initate email requesting returns.
Please now all returns must be in original packaging and unused.
Items in your order will be divided into two groups — items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box.
Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our business will contact you within two (2) business days to arrange collection. Please use the original packaging.
Once we receive the item(s) we’ll process the return, issue a refund and send you a return receipt confirmation email.
Refund methods
If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund under Eastland Trailer Parts’s
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned item or cancellation request.
- For Cheque, Money Order or Direct Deposit payments, you will need to provide us with the following bank details:
Order Number:
Account Holder Name:
Bank Name:
Bank Account Number:
BSB Code:
Email Address:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order. Please allow up to five (5) business days for Eastland Trailer Parts to post the refund to your bank account after we receive this information.
Please contact your bank for any further questions regarding to your refund.
Exchange an item
It’s a good idea to check in-stock availability by calling the Eastland Trailer Parts Store, or by viewing the product on the Eastland Trailer Parts Online Store to see if the item is available for pick-up. Personalised items and custom-configured items are not eligible for exchange.
Items ordered on the Eastland Trailer Parts Online Store that arrived damaged or are incorrect can be returned.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact Eastland Trailer Parts Store 02 6581 5976 during our hours of operation: 9:00 am to 5:00 pm Monday to Friday.
Problems with your product
If you’re having trouble with your new Eastland Trailer Parts product, please visit online contact 02 6581 5976. If you’re having trouble with a non-Eastland Trailer Parts product, please contact the manufacturer directly for information regarding the manufacturer’s warranty.
